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Technology for Parents

IT HELP DESK

Experiencing an IT Problem? Our team is available to assist our parents & students!

Monday - Friday 6 a.m. - 2:30 p.m.

Please note: Requests that are received after 2:30pm will be responded to the following day by the IT department. Please copy classroom teachers and/or building principals on messages that may affect assignment deadlines for that day.

IT HELP DESK ONLINE FORM

PURCHASE INSURANCE FOR THE 22-23 SCHOOL YEAR

Cost: $21.95

Insurance Includes:

  • Unlimited claims

  • No deductible

  • Covers costs associated with liquid damage, cracked screens, fire, flood, loss/theft, and accidental damages.

More Information

TROUBLE ACCESSING INFINITE CAMPUS?

If you need help with the parent portal please send an email to ParentPortalHelp@mtsd.org.

Please be sure to include the following in your email.

  • Student Legal First Name and Last Name
  • Student ID Number
  • Primary Contact First Name and Last Name
  • Primary Contact Phone Number
  • Detailed description of the problem or issue

A reminder to parents and students regarding the IT Help Desk:

  • Answers to common IT problems can be found on our Basic Troubleshooting Guide
  • A collection of tutorial videos for navigating Google Classroom and Clever for our parents and students to review are available on the Virtual Learning Resources Page
  • Our IT Help Team is working quickly to resolve many issues you may be experiencing. Thank you for your patience as the team works through the requests.

Quick Tips

Forgot Your Password? Can't Access Apps?

On the login page:

  1. Enter your username.
  2. When asked for your password select "Forgot my password".
  3. Follow the prompts to reset your password.

* Grades 6-12 Only

* Must be setup prior to performing a password reset.

Getting Connected

Accessing the internet from a MTSD Device:

How to access Google Classroom from an iPad

  • Sign on to Clever first
    • By using your QR Badge or Login information (username and password)
    • Signing on to Clever using an iPad K-1-2: video
    • Open the Google Classroom app
  • The first time you and your child login to the Clever app and then open the Google Classroom on the iPad you may need to input your username and password a few times.

Virtual Learning Guidebook for Parents

Watch the Video for accessing Clever from an ipad