Technology for Parents

IT HELP DESK

Experiencing an IT Problem? Our team is available to assist our parents & students!

Monday - Friday | 6 a.m. - 2:30 p.m.

Please note: Requests that are received after 2:30pm will be responded to the following day by the IT department. Please copy classroom teachers and/or building principals on messages that may affect assignment deadlines for that day.

iT HELP DESK ONLINE FORM

TROUBLE ACCESSING INFINITE CAMPUS?

If you need help with the parent portal please send an email to ParentPortalHelp@mtsd.org.

Please be sure to include the following in your email.

Student Legal First Name and Last Name
Student ID Number
Primary Contact First Name and Last Name
Primary Contact Phone Number
Detailed description of the problem or issue

A reminder to parents and students regarding the IT Help Desk:

Answers to common IT problems can be found on our IT Help Page
A collection of tutorial videos for navigating Google Classroom and Clever for our parents and students to review are available on the Virtual Learning Resources Page
Our IT Help Team is working quickly to resolve many issues you may be experiencing. Thank you for your patience as the team works through the requests.

Quick Tips

How to Submit an Insurance Claim

How to access the Google Clever from a Chromebook

Accessing Your Google Classroom Through Clever

- Start by signing on to clever.com
  - You will be taken to your Clever dashboard that provides access to Google Classroom and other apps your teachers use

Accessing Your Google Classroom Through your Google Drive

Start by signing on to your Google Account
- Go to the and locate Google Classroom OR
- Go use: classroom.google.com

How to Access Infinite Campus from a Chromebook

Grades 3-12 Only:

Students K-2

Log into their district Chromebook using their District Google Username/password.
- Student Usernames : studentIDnumber@mtsd.org ; 12345@mtsd.org
Access their Campus Dashboard
Click on the icon for Campus Student
Click the Single Sign On (district Credentials) button that
appears on the log in page
The student will be logged into Campus Student

How to Access Infinite Campus using the web browser:

Forgot Your Password? Can't Access Apps?

Easy Two-Step Instructions for IT Tim Below

GENERAL ACCESSING TIPS

Accessing the internet form the MTSD Device

Be sure to log the device onto the wifi connection at home prior to attempting to log into the Google Classroom or check email
For help logging onto wifi visit:
Google Connect Chromebook to Wifi Instructions
View the videos provided when logging on to Clever and Google Classroom

How to access the google classroom from an ipad

Sign on to Clever first
- By using your QR Badge or Login information (username and password)
- Signing on to Clever using an iPad K-1-2 video
- Open the Google Classroom app
The first time you and your child login to the Clever app and then open the Google Classroom on the iPad you may need to input your username and password a few times.

District

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