Parent & Student IT Help Desk Form

Complete the form below if you are experiencing technical difficulties with an MTSD issued device (iPad/Chromebook) or leaning platform. Completion of this form will create a ticket for the IT department.

Hours: Monday - Friday | 6 a.m. - 2:30 p.m.

Please note: Requests that are received after 2:30pm will be responded to the following day by the IT department. Please copy classroom teachers and/or building principals on messages that may affect assignment deadlines for that day.

If your device has physical damage such as, cracked screen or broken keyboard, costs associated with these repairs will be added to the Student's Infinite Campus account under Fees.

Find a list of common repairs and associated fees here.

First Namerequired

Last Namerequired

Student ID #required

Must contain only numbers

Email Addressrequired

*Note: If you are a student requesting a password reset, please provide an non-district alternate email address.

Alternate Email Addressrequired

Schoolrequired

Device Typerequired

District Issued Chromebook

District Issued iPad

Personal Device

Request for a District Issued Chromebook (CAOLA or High School Students)

Did you purchase device insurance for this School Year?required

Yes

Are you In-Person or Cyber Learning?required

In-Person

Cyber

Please select up to 6 choices

Name of the non-app related issuerequired

Please describe the issue or problem you are experiencingrequired

District

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IT Parent and Student Help Desk Form

Complete the form below if you are experiencing technical difficulties with an MTSD issued device (iPad/Chromebook) or leaning platform. Completion of this form will create a ticket for the IT department.

Hours: Monday - Friday | 6 a.m. - 2:30 p.m.