Tech Help for Parents
Insurance for Student Chromebooks You NEED it!
You are able to purchase insurance for just $22 through our school store on Infinite Campus to protect your student from incurring damage fees during the upcoming school year. Typical damages cost on average $25.50, excluding the more significant damage costs that range from $150 - $260.
Chromebook insurance for the 2026-2027 school year will be available August 1! Please visit the Infinite Campus School Store to purchase this insurance.
Tech Help
Experiencing an IT problem ith your district-issued device or resource? Our team is available to assist our parents & students!
Monday - Friday | 6 a.m. - 2:30 p.m.
PLEASE NOTE:
- Please submit ONE request per issue. Submitting multiple requests for the same issue will result in a longer wait time. Our team is working as quickly as they can to resolve all requests in a timely manner, but we ask you be patient with us. Requests may take a few days to resolve.
- Requests that are received after 2:30pm will be responded to the following day by the IT department. Please copy classroom teachers and/or building principals on messages that may affect assignment deadlines for that day.
- Submit a request using the form below:
IT Parent and Student Support Form
A reminder to parents and students regarding the IT Help Desk:
- Answers to common IT problems can be found on our Basic Troubleshooting Guide.
- Our IT Help Team is working quickly to resolve many issues you may be experiencing. Thank you for your patience as the team works through the requests.
Infinite Campus for Parents
Getting Logged-In
Parents have the unique ability to create their own username and passwords. Our MTSD staff and students use the Single Sign-On with their MTSD email credentials.
After completing registration, parents will receive an email providing instructions and a unique activation code to create an account. This code is non-transferrable!
Before the first day of school, guardians who can have portal access and have not created an account will receive an email with instructions to create their portal account. If you do not receive an email by the first day of school, please send a message to ParentPortalHelp@mtsd.org to request instructions to create a portal account; provide your name, the student’s name, student’s ID number, and school.
Trouble accessing Infinite Campus?
If you need help with the parent portal please send an email to ParentPortalHelp@mtsd.org.
Please be sure to include the following in your email.
- Student Legal First Name and Last Name
- Student ID Number
- Primary Contact First Name and Last Name
- Primary Contact Phone Number
- Detailed description of the problem or issue
Getting Connected
Accessing the internet from a MTSD Device:
- Be sure to connect the device to your home Wi-Fi prior to attempting to log into the Google Classroom or check your email.
- For help getting connected to your home Wi-Fi:
How to access Google Classroom from an iPad
- Sign on to Clever first
- By using your QR Badge or Login information (username and password)
- Open the Google Classroom app
- The first time you and your child login to the Clever app and then open the Google Classroom on the iPad you may need to input your username and password a few times
Quick Tips
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- Visit our Cyber School page to learn more about our Cyber School option!
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Directly Access Google Classroom: Google Classroom
Accessing Your Google Classroom Through Clever
- Start by signing on to clever or opening the Clever App.
- You will be taken to your Clever dashboard that provides access to Google Classroom and other apps your teachers use.
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- Go to the Campus Student log in page: Infinite Campus
- Click on the "Single Sign On (District Credentials)" button.
- When prompted, log in with your district credentials.
- Username: ID#@mtsd.org
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- Go to the Campus Parent log in page: Infinite Campus
- Ener your parent username and password.
- Select "Log In"
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Passwords
Setting and Changing Student Passwords by Grade Level
K-5 Students will have a password set for them that uses their personal information in a pre-determined format to make remembering the password easier. Information used may include letters or numbers from their legal name and birthdate. Students may ask their homeroom teachers for help if they forget their password.Beginning in 6th Grade, students will be able to manage their own passwords. They will initially login using their student email as the username and a pre-set password. After the initial login, the student will be prompted to change their password using these password requirements:
- A minimum of 8 characters in length
- At least one uppercase character
- At least one lowercase character
- At least one number or symbol
- Passwords cannot be the same as the student's last 15 passwords and cannot contain their name
New students grades 6-12 will follow this same process.
Students grades 7-12 will use the same password as last school year.
Forgot your password? Can't Access Apps?
On the login page:- Enter your username.
- When asked for your password select "Forgot my password".
- Follow the prompts to reset your password.
* Grades 6-12 Only
* Must be setup prior to performing a password reset. -
This hub has resources to teach you how to set parental controls on Qustodio, advice on social media, gaming, bullying, screen time and much more. These resources can help you better understand the technology and apps your student may be using, how you can improve safety while they use these apps, and how to talk to your student about safer online habits.